A Malaysian by birth, Frances lives in Malaysia and in Australia. She speaks English and Bahasa Malaysia fluently. Her career commenced in the academia and moved into being a management consultant to MNCs in Malaysia and overseas; Finland, Denmark, Australia, China, India, Singapore, Thailand, Indonesia and Brunei.
Her executive coaching career expanded into organisations that spanned over a range of industries such as Banking and Finance, Property and Hotels, Oil and Gas, Telco, FMCG, Insurance, Medical and Education.
Frances supports leaders in the key areas of development such as; Executive Leadership, Executive Presence, Team Empowerment, Disruptive Mindset, Behavioural Skills and Cross-Cultural Diversity.
She also facilitates workshops on: Global Leadership, Emerging Leaders, Coaching Certification, Communication, Winner’s Mindset, Personal and Team Effectiveness.
Frances is an International Coach Federation Master Certified Coach (MCC) focusing primarily on supporting leaders. She was elected the First President of the ICF Malaysia Chapter (2011). She is a member of the ICF Ethics Global Board (2016-2019), the ICF Global Nominating Committee (2018-2020) and also the ICF Core Competency Review Team (2019-2019).
Her professional qualifications include – being a Certified Mentor Coach (Invite Change, USA), Certified Coach Supervisor (CSA, U.K.), Certified Global Mindset Consultant (Thunderbird, USA), and Certified Harrison Assessment Consultant (HATS, USA). Academically, she holds a Bachelor in Accounting (University Malaya), Masters in Accounting (University of Southampton, UK) and also a Ph.D in Accounting (University Malaya).
- Fund Management senior leader coached on developing his leadership skills on building a strong team, re-aligning his focus on enablers of his development versus inhibitors, enhancing his communication skills to his bosses as well as to his subordinates, sharpening his presentation skills during board sessions and strengthening his self-confidence.
- Financial Industry senior executive coached on strengthening his confidence during board meetings, enhancing his presentation and moderation skills, building up his focus on the most important enabler for his career, and he gained a promotion to Senior Partner within 6 months.
- National Utilities Board senior leader coached on strengthening and developing team focus, direction and collaboration, building courage to undertake difficult tasks of terminating poor performers, earning a promotion to Head of Division with 3 months.
- Healthcare General Manager coached on building her capability around managing her emotions, strengthening her team respect, collaboration, effectiveness and balancing her work and family commitments.